Terms & Conditions

3.1 Access to the Website

Access to the website is provided on an "as-is" and "as-available" basis. Mercer Couriers makes no guarantee that the website will be free from interruptions, errors, or viruses. You are responsible for ensuring that your access to our site is secure and free from any issues.

3.2 Prohibited Conduct

You agree not to:

• Engage in any activity that disrupts or interferes with the website's operation;
• Use the website for any unlawful or fraudulent purpose;
• Attempt to gain unauthorized access to any part of the website.

4.1 Order Placement

Customers may place orders for the Company’s services either online via the website or through other communication methods approved by the Company. All orders are subject to acceptance by Mercer Couriers.

4.2 Delivery Times

Mercer Couriers will make reasonable efforts to deliver Goods within the estimated delivery timeframes. However, the Company does not guarantee specific delivery dates or times and is not liable for delays caused by unforeseen circumstances.

4.3 Customer Obligations

Customers must provide accurate and complete delivery information. Any costs or delays arising from incorrect or incomplete information provided by the Customer will be the responsibility of the Customer.

4.4 Failed Deliveries

In the event of a failed delivery attempt due to the absence of the recipient or other reasons beyond Mercer Couriers' control, the Company may charge additional fees for redelivery or storage.

5.1 Pricing

All prices for services are quoted in Australian dollars (AUD) and include any applicable taxes. Prices are subject to change without notice, but any agreed-upon pricing for confirmed orders will be honored.

5.2 Payment Methods

Mercer Couriers accepts payment via credit card, bank transfer, and other payment methods as specified at the time of order placement. Payment must be made prior to delivery unless otherwise agreed in writing.

5.3 Late Payments

If payment is not received by the due date, Mercer Couriers reserves the right to charge interest on overdue amounts at the rate of 1.5% per month. The Company may also suspend or terminate services until full payment is received.

5.4 Refunds

Refunds will only be provided where Mercer Couriers fails to provide the agreed service, and such failure is directly attributable to the Company. Refunds are issued at the Company’s discretion and must be requested in writing within 30 days of the issue.

7.1 No Warranties

Mercer Couriers makes no warranties or guarantees regarding the quality, suitability, or accuracy of the services provided.

7.2 Exclusion of Liability

To the maximum extent permitted by law, Mercer Couriers is not liable for:

• Loss or damage to Goods during transit;
• Delays in delivery;
• Indirect or consequential loss, including loss of profits or business.

7.3 Limitation of Liability

Where the Company’s liability cannot be excluded by law, Mercer Couriers’ liability is limited to the lesser of $100 per consignment or the value of the Goods.

8.1 Ownership

All content, including but not limited to text, graphics, logos, and software, available on the Mercer Couriers website is the property of Mercer Couriers or its licensors and is protected by intellectual property laws.

8.2 Restrictions on Use

You may not reproduce, distribute, or create derivative works from any content found on the website without prior written consent from Mercer Couriers.

9.1 Termination by the Customer

Customers may terminate their use of the services at any time by providing notice in writing. Termination does not relieve the Customer of any payment obligations for services already rendered.

9.2 Termination by Mercer Couriers

Mercer Couriers reserves the right to terminate or suspend services to any Customer for any reason, including failure to comply with these Terms.