Privacy Policy

Effective Date: 22/09/2024

Our Privacy Principles

We adhere to the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). To ensure we handle the personal information we collect, store, use, and disclose in line with these principles, we have established internal policies and procedures. You can view the full details of the APPs by visiting www.privacy.gov.au.

Information We Collect

We may collect various types of personal information, including:

  • Contact details: Name, email address, phone number, and postal address.
  • Account information: Username and password, if you create an account with us.
  • Transactional information: Records of services you’ve requested or transactions you've completed with Mercer Couriers.
  • Website usage: Information about your interactions with our website, including IP address, browser type, pages visited, and cookies.

How We Use Your Information

Mercer Couriers uses your personal information for the following purposes:

  • Service provision: To deliver the services you’ve requested, including parcel delivery and tracking services.
  • Communication: To communicate with you regarding your delivery, respond to inquiries, and send updates related to our services.
  • Improvement of services: To enhance and develop our services, website, and user experience based on your feedback and usage data.
  • Legal obligations: To comply with our legal obligations, such as taxation and regulatory requirements.

How We Store Personal Information

We take the protection of your data seriously. Personal information is stored securely in our systems using appropriate technical, physical, and administrative security measures. We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.

Disclosure

We may disclose your personal information to third parties under the following circumstances:

  • Service providers: We may share your personal information with third-party service providers who assist us in delivering our services, such as logistics partners, IT support, and payment processors. These service providers are required to handle your information confidentially and use it only for the purposes we authorize.
  • Legal obligations: We may disclose your personal information to law enforcement, regulatory bodies, or other third parties when required by law or when we believe that such disclosure is necessary to comply with legal obligations, enforce our terms and conditions, or protect the rights, safety, and property of Mercer Couriers, our customers, or others.
  • Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be disclosed as part of the transaction. We will notify you of any such changes and ensure that your information remains protected.

We are not likely to disclose personal information to overseas recipients.

Marketing

From time to time, we may use your contact information to send you marketing materials about our services. You can opt out of receiving marketing communications at any time by following the unsubscribe link in the emails or by contacting us directly.

Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request corrections or updates to your personal information if it’s inaccurate or incomplete.
  • Deletion: Request the deletion of your personal information in certain circumstances.
  • Objection: Object to the processing of your personal information for specific purposes, such as marketing.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

Quality and Correction

We take reasonable steps to ensure that the personal information we collect is accurate, up-to-date, and complete. If you believe that any of your personal information is incorrect, please contact us, and we will correct it.

Website and Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files that store information about your interactions with our site. We use cookies to:

  • Analyze website traffic and usage patterns.
  • Remember your preferences and login details.
  • Improve site functionality and user experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect your ability to use some features of our website.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed of how we are protecting your personal information.

Complaints

If you have any concerns or complaints about how we handle your personal information, please contact us using the details below. We will take your complaint seriously and work with you to resolve the issue.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Mercer Couriers at:

  • Email: compliance@mercercouriers.com.au
  • Phone: 0461 572 966
  • Postal Address: PO BOX 1246 Berrimah NT 0828 AUS